Shipping policy
At Umbréa, every piece of art is made to order and produced with care by our specialist print partners.
We operate a global production network to ensure faster delivery, lower environmental impact, and minimal customs disruption wherever possible.
WHERE WE SHIP FROM
Umbréa partners with professional print labs in:
United Kingdom
European Union
United States
Canada
Australia
Your artwork will be produced at the facility closest to your delivery address whenever possible.
This helps to:
Reduce shipping times
Lower the likelihood of customs charges
Improve sustainability through localised production
For certain destinations (including Switzerland and countries outside our primary shipping zones), customs duties or import charges may apply.
ORDER PROCESSING TIMES
All Umbréa artworks are made to order.
Processing time: 1–4 business days
During peak seasons (October–January), processing times may be slightly extended due to increased global demand.
ESTIMATED DELIVERY TIMES
Delivery times begin once your order has been dispatched.
| Destination | Shipping | Estimated Time |
| UK | Art Prints | 2 - 5 business days |
| Canvases | 4 - 7 business days | |
| EU | Art Prints | 2 - 7 business days |
| Canvases | 4 - 10 business days | |
| US | Art Prints | 2 - 7 business days |
| Canvases | 4 - 10 business days |
United Kingdom
Art Prints: 2–5 business days
Canvases: 4–7 business days
European Union
Art Prints: 2–7 business days
Canvases: 4–10 business days
United States
Art Prints: 2–7 business days
Canvases: 4–10 business days
Canada
Art Prints: 3–8 business days
Canvases: 5–10 business days
Australia
Art Prints: 3–8 business days
Canvases: 5–10 business days
Please note these are estimated delivery windows and not guaranteed delivery dates.
INTERNATIONAL SHIPPING & CUSTOMS
For countries outside the UK, EU, US, Canada, and Australia:
Unframed prints may be available upon request.
Customers are responsible for any local import duties, taxes, or customs fees.
Umbréa is not responsible for delays caused by customs clearance.
If you are unsure about delivery to your country, please contact us before placing your order.
SHIPPING COSTS
Shipping costs are calculated at checkout based on:
Delivery location
Product type
Order size
Any applicable charges will be clearly displayed before payment.
TRACKING
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Please allow up to 48 hours for tracking links to update.
DELAYS
While we aim to meet all estimated delivery times, delays may occur due to:
Courier issues
Customs processing
Severe weather
Peak holiday demand
Events outside our reasonable control
Umbréa is not liable for delivery delays caused by third-party carriers.
DAMAGED OR LOST ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of:
The product
The packaging
The shipping label
We will arrange a replacement where appropriate.
If your order appears lost in transit, please contact us and we will investigate with the courier.
ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information.
Umbréa is not liable for delays or losses caused by incorrect or incomplete addresses provided at checkout.
CONTACT
For any shipping-related questions, please contact: